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Privacy Statement
This privacy policy applies only to the the privacy of users of the web site. It does not apply to the offline activities of Penco Information Retrieval, Inc. or any of its affiliates.

Straight talk about Internet privacy

Penco Information Retrieval, Inc. ("Penco") respects your right to privacy. When you visit this site you may provide information on two different levels about your visit:

- Anonymous statistics collected as you browse the site, and
- Personal information you knowingly give us.

What information does the Web site gather?
Please be assured that we do not collect personal information about you from the website unless you provide it to us. This means that you can visit our Web sites without telling us who you are or revealing any personally identifiable information about yourself (such as your e-mail address).

As you browse the site, our web servers collect information about your visit, not about you personally. Via web server logs, we monitor statistics such as:

- How many people visit our site
- Which pages people visit on our site
- From which domains our visitors come (e.g.,
- Which browsers people use to visit our site

None of this information is associated with you as an individual (see information about cookies below). We use these statistics to improve our Web site, to monitor its performance, and to make the Web site easier for you and other visitors to use.

What about pages that ask for personal information?
When visitors supply information about themselves for a specific purpose, we use the information for that purpose (such as to provide the service or information the visitor has requested). For example, you may be asked to give us individual information to use Penco's service, receive information, manage online account registration, or apply for a job. The information may range from your zip code, to your phone number, account number, a credit card number, age, gender, mother's maiden name, social security number, e-mail address, organization URL, resume, or mailing address.

When visitors use our Web site to order services, we may use this personally identifiable information as we would use the same information obtained in a traditional non-electronic manner. For example, to submit your order request, or to evaluate your service needs and contact you regarding additional services you may find useful. If you do not want us to contact you, you can remove your name from our telephone or mail solicitation lists by clicking on
Contact Us.

What happens to information when I fill out registration forms?
The registration forms request accurate contact information (like name and e-mail address) and preferences that help us better serve you. Your name and e-mail address are used to send you information about our company, product updates, special offers, and newsletters. You may change your email, user ID or password online; or you can choose to remove your name from our user list by going to Contact Us and emailing us a request to remove your name.

To improve the services we can offer you, we may decide to expand the site's capabilities for obtaining information about users in the future. We will update this privacy statement as policies change to ensure that you are aware of developments in this area.

Do you sell or give my information to companies outside of Penco?
We do not sell or disclose personally identifiable information obtained online about our visitors, to anyone outside of Penco unless you specifically authorize it, to complete a transaction that you initiated, it is required by law, or disclosure is necessary to protect the safety of customers, employees or property. If you provide personally identifiable information to us in the context of an event Penco sponsors with another company, such as a contest, or if you register on a co-sponsored site or feature, you may also be providing the personally identifiable information to the co-sponsor. This will be made clear to you before you submit the information and you can decide whether or not to participate.

Penco may share non-personally identifiable information with non-Penco companies in order to assess the results of a promotion or event or to enhance your online experience. For example, we may provide statistical information that is not identified with you:

- The number of people who visit the website, which pages were visited and for how long, and the referral URL.
- When we host co-branded versions of the site (or portions of the site). Our co-branded sites may also contain clear GIFs (electronic images that allow this site to collect anonymous information about your visit to the site).
- Non-personally identifiable information may also be disclosed to non-Penco companies if it is required by law, or disclosure is necessary to protect the safety of customers, employees or property.
This information does not contain any information that would personally identify you.

Does this site send e-mail to site visitors?
At times, online surveys are conducted in which you can choose to participate. In addition, we may use e-mail to communicate with our customers, to respond to visitors' e-mail, to confirm orders placed online, and to send information that a visitor has requested. Occasionally, we may use opt-in e-mail lists from third parties to promote our latest specials. If you receive an unwanted e-mail from us, you can click
Contact Us and simply ask us to remove you from our list.

Do you accommodate links to other sites?
This website contains links to other websites. We are not responsible for the content or the privacy practices employed by other sites. We are committed to safeguarding customer privacy on our website.

What is Penco's position regarding online advertising and third party ad servers?
Penco does not incorporate online advertising on this site.

Non Personally Identifiable Information Collected Automatically
A cookie is a small, encrypted data string our server writes to your hard drive that contains your unique User ID for our Web site. Cookies help us to identify returning visitor's to our websites, which allows us to give you a more personalized, useful experience on our website.

Cookies help Penco to enhance the user's online experience. However, customers are free to delete website cookies. Most internet browsers enable you to erase cookies from your computer hard drive, block all cookies, or receive a warning before a cookie is stored. To disable cookies, see "Setting Cookie Preferences" at the end of this policy.

However, you need to understand that some websites have the ability to reestablish your history even after cookie deletion, if you reenter the same site on another occasion, or some other site tracked by the adserving company/network, and specifically provide personal data.

Customers who choose to continually delete cookies and not opt out can have their browser advise them each time a web site attempts to send a cookie to your system. At that time, you can choose to either Accept or Cancel a cookie.

Does Penco use the information provided online to profile its customers?
The combination of offline and online information provided by the customer has the ability to enhance the customer experience, and make the consumer's interaction with Penco more meaningful and relevant. Penco requires notification of any consumer profiling or purchasing behavior being captured by Penco online and combined with offline information be clearly stated to the consumer at the time of online data collection. The consumer will have the ability to choose not to have that information aggregated and be part of subsequent marketing campaigns by so indicating at the point of the application, or by choosing to Opt-Out of future marketing campaigns from Penco by clicking on
Contact Us.

Please note:
We may disclose personal information when required by law or in the good faith belief that such action is necessary in order to conform to the edicts of the law or to comply with a legal process served relating to our web site.

Security Issues

How do I know I am on a secured site?
Every secure page on our web sites has been secured with a digital certificate by CyberTrust. To view this certificate, click on image of the closed lock on the bottom bar of your browser window. This certificate will show that you are sending your personal information to Penco.

How does Penco prevent unauthorized access to my information?
Your password is set at a minimum of six characters, which provides added protection for your personal information. On secured pages, this site uses SSL encryption up to 128-bits.

What security measures are in place to restrict access to personal data? There are a variety of security measures in place that limits internal access to data stored by the Penco site. Access is restricted to authorized personnel only and requires an employee to have a secure ID and password to access the information. In addition, logs are reviewed regularly to spot any inconsistencies. The site is continually updated with the latest known security patches that are periodically published by the system vendor. Any information that you give is password protected. If you forget your password, you will be prompted to supply your customer ID number and your password will be e-mailed to you.

What information is stored by the site or in cookies?
Registration information, bill and online ordering, data and contact e-mail addresses are stored in Penco databases. This information is only available to you through the use of a secure ID and password, and the information is transferred from our databases for your viewing.

A cookie is a small, encrypted data string our server writes to your hard drive that contains your unique User ID for our web site. Cookies help us to identify returning visitor's to our web sites, which allow us to give you a more personalized, useful experience on our web site. We use cookies for purposes such as delivering web content specific to your interests, and to keep track of your order as you order services. A cookie cannot be used to access or otherwise compromise the data on your hard drive. You can choose to change your browser settings to disable cookies if you do not want us to establish and maintain a unique User ID. Please be aware that cookies may be required to complete certain functions on this web site, such as submitting an order. To disable cookies, see next section.

Here is How to Set Your Cookie Preferences:

Netscape Navigator 3.x: In the Options menu, select Network Preferences. In Network Preferences, click on the Protocols tab and there you may choose to be warned before accepting cookies.
Netscape Navigator 4.x: In the Edit menu, select Preferences. In the Preferences dialog box, in the left hand side menu, click on 'Advanced' and 4 options concerning cookies appear on the lower right. Choose Help for further details. You can find more information about cookies and Netscape on the Netscape web site.
Microsoft Internet Explorer 3.x: In the view menu, select Options. Click on Advanced tab. You may choose to be warned before accepting cookies
Microsoft Internet Explorer 4.x: In the view menu, select Options. Click on Advanced tab and scroll down to a yellow triangle icon with an exclamation labeled "Cookies" where you have 3 options.
Other Browsers: Contact the manufacturer of the browser for information.

Privacy Policy Updates
Our business changes constantly. This Privacy Policy Notice will change also, and use of information that we gather now is subject to the Privacy Policy Notice in effect at the time of use. We may e-mail periodic reminders of our notices and conditions, unless you have instructed us not to, but you should check our web site frequently to see recent changes.

© 2009 Penco Information Retrieval, Inc. All rights reserved.

 Penco Information Retrieval, Inc.
 6560 Backlick Road
 Suite 220
 Springfield, Virginia 22150
Phone - Washington Metro:

(703) 912-9080

Phone - Toll Free:

(800) 690-7362

Fax - Washington Metro:

(703) 912-9081

Fax - Toll Free:

(800) 607-3626


(703) 932-3113